Frequently Asked Questions

When is the next See your Soldier event?
January 8 and 9, 2008

Where will the videoconferencing sessions be held?
Here are University of Illinois sites around the state of Illinois that have participated in past videoconferencing events.

1. Bureau County Extension Unit, Becker Professional Suites, 850 Thompson St., Princeton | map
2. Carbondale Extension Center, 148 E. Pleasant Hill Road, Suite 106, Carbondale | map
3. Champaign Extension Center, 801 Country Fair Drive, Suite D, Champaign| map
4. East Peoria Extension Center, 727 Sabrina Drive, East Peoria | map
5. Edwardsville Extension Center, Suite 280 200 University Park Dr, Edwardsville, IL| map
6. Kane County Unit, 535 S. Randall Rd., St. Charles | map
7. Kankakee County Unit, 1650 Commerce Drive, Bourbonnais| map
8. Kendall County Extension Unit, 7775B Illinois Route 47, Yorkville | map
9. Lake County Extension Unit, 100 S. US Hwy 45, Grayslake | map
10. Macomb Extension Center, 480 S. Deer Rd., Macomb | map
11. Northwest Regional Extension Office, 4550 Kennedy Dr., Suite 1, East Moline | map
12. Richland Community College, One College Park, Decatur| map
13. Rockford Extension Center, 417 Ware Ave, Suite 102, Rockford | map
14. Southern Regional Extension Office, 4202 Williamson Place, Suite 2, Mount Vernon | map
15. Springfield Extension Center, Illinois State Fairgrounds
    Building #30, Springfield |map
16. Whiteside County Extension Center, 100 E. Knox St., Morrison | map

My soldier is not at Camp Al Asad or Camp Taji/Cooke. Can soldiers at other bases participate in the videoconferencing?
Unfortunately, no. For the safety of our soldiers, they need to be at one of the above camps.

Why don't you videoconference with other camps in Iraq?
Our partner, Freedom Calls, hosts videoconferencing equipment at only these two camps.

We have a big family - how many people can participate in the videoconferencing sessions?
Most sites can accommodate large groups. If there is a problem with the group size, you will be notified of that issue when your scheduled date and time are confirmed via email.

Are these facilities accessible for individuals with disabilities?
Yes, all sites are ADA compliant.

I requested a session on one date, but I've been given a session on another date. Why?
Videoconferencing sessions must be scheduled to accommodate the soldiers' duties. Sometimes the family's preferred day or time is not possible for the soldier.

How long will I get to videoconference?
Each family group will have a 30 minute private session with their soldier. However, when you register and answer "yes" to allowing media, you may be selected to have media join your session for an extra half hour.

I have more questions! Who can I contact?
Send email to SeeYourSoldier@extension.uiuc.edu if you have other questions or need assistance with registering.

Who started See Your Soldier in Illinois?
The See Your Soldier program in Illinois was begun by Nancy Komlanc, formerly director of education for the Technology Research, Education, and Commercialization Center (TRECC), which is funded by the Office of Naval Research and administered by NCSA.

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